Receiving Your Cargo
Receiving Your Shipment
How do I know when my shipment will arrive?
You have two options: Either the shipping agent will contact the Notify Party mentioned on the Bill of Lading (B/L) regarding the arrival, or you can reach out to the shipping agent on your end about a week before the expected arrival date of the shipping vessel. Remember to wait until about a week before the ETA to contact them for accurate information.
What documents will I receive from Lyca Motors for my shipment?
As an importer, you should expect to receive the following documents from us:
Bill of Lading (B/L)
Export Certificate (also known as "Deregistration Certificate" or "Cancellation of Registration" form)
Additional Documentation (if applicable)
Inspection Certificate (if applicable)
Export Permit (also referred to as "Bill of Entry")
Can I review the Bill of Lading (B/L) information before you send it?
Absolutely! We will upload a PDF of your B/L and other documents to your Customer Access Portal (CAP) for your review.
Can I request changes to vehicle information on the B/L or other documents?
No, unfortunately. Changing information on the B/L or any other documents we provide is against the law. We maintain a strict policy against engaging in illegal activities.
Documentation for Customs
My customs office needs a packing list. Can you provide it?
We don't offer a separate packing list, but our Commercial Invoice includes all the necessary details. The information typically found on a packing list is included on the commercial invoice. There's no need to worry – using the commercial invoice has proven to be trouble-free with customs authorities in the past.
Can I track the documents you send me?
Certainly! We'll provide you with a tracking number once your documents are prepared for dispatch. You can use this to keep tabs on your document delivery.